Home triage or in other words, a rapid face-to-face health assessment is a service where a qualified nurse checks your child’s vital signs (pulse, oxygen, temperature, breathing rate, blood pressure) including chest, ears and throat and redirects you appropriately in a quick and timely manner- *only if your child needs further treatment or investigations.

Access this service if:

• You are not sure what services to access i.e A&E, urgent care, pharmacy, GP surgery
• You want your child to be seen urgently at home by a qualified healthcare professional
• You want to check your child’s basic observations (breathing rate, pulse, oxygen, temperature) for peace of mind
• You don’t want to take your child anywhere but rather look for advice on how to care for them at home
• You want your child to be redirected appropriately
• You want your child to be seen face to face rather than a phone call consultation

Things we can do at home on triage:

• Chest auscultation
• Ears and throat check
• Urine check
• Blood sugar check
• ECG (print outs available)
• Nebulisation (Saline)
• Oxygen delivery and/or suction (in an emergency)
• Simple wound dressings (including burns)
• Limb injuries (pulled elbow, mallet finger, sprains etc.)
• Lacerations and cuts due to head injuries or anything else
• CPR (in emergency)
• Nasogastric tube insertion
• And many more

Triage lasts up to 1 hour, depending on the child’s presenting complaint.

*Please note we cannot prescribe medications at this time*

We also offer venepuncture (blood taking) for adults and children with a private nurse. If you purchased a blood test online and require a healthcare professional to do it, we are more than happy to assist you.

Please note that we will only take blood if you have a full kit sent from the provider you ordered your blood test. That includes bottles, a sterile kit, needles, vacuum tubes and so forth.

From time to time, unexpected things happen. We might be unable to take blood from children who:

• Who are too distressed
• Who are dehydrated and their veins collapsed
• Your child’s veins are not visible on the surface of the skin
• Have difficult veins to access

We offer a full refund if a nurse we sent is unable to do the blood test for any of the above reasons.

We take safety precautions and infection control very seriously, our team will ensure everything is as sterile as possible in the comfort of your own home

We also offer e-consultation service via online platform

Many parents view telemedicine as an essential service for their children, even if they can now visit hospitals and clinics safely. A survey by Nemours Children’s Health and Amwell reveals that more than 60% of parents want to continue using online paediatric services in the future, including about 30% of parents who haven’t even used telehealth in the past. Telehealth use has skyrocketed in the past few years because it allows patients to receive quality healthcare services from the comforts of their homes.

However, telemedicine has greater benefits aside from being convenient:

• Reduced family burden for health appointments
• Faster access to healthcare
• More accessible for children with special needs

Access this service if:

• You are at home and cannot go outside but need urgent medical advice
• If your child needs to have an assessment but refuses to go outside
• If you are unsure of what to do at home
• If you would like to consult a healthcare professional as soon as possible
• If your preference is a virtual appointment rather than a face-to-face